Welcome to
MC Markets Help Center
Common Questions
Hot Questions
Registration & Login
Dual Account System
KYC Verification
Deposit
Withdrawal
Perpetuals
- 01Where can I view pending, filled, and cancelled orders?
- 02What information and controls are currently available on the Depth Chart?
- 03How do I confirm a perpetual instrument's minimum order quantity and minimum price movement?
- 04At what margin ratio are warnings and forced liquidation triggered?
- 05Why might a limit order show a price-protection warning or be rejected?
Spot Trading
Swap
Traditional Instrument
- 01How do I confirm whether a specific trading instrument is currently listed?
- 02How is holding interest calculated for traditional instruments? Is it charged on weekends?
- 03What are the differences in trading rules between traditional and crypto instruments?
- 04Why can't I trade gold or forex on weekends?
- 05What is a gap? How does it affect my position?
Transfers & Account Structure
Earn
Vault
Platform Points
Security Settings
Security Protection
Platform & Compliance
- 01Is an inactive or unfunded account guaranteed never to be closed or charged?
- 02How do I verify a Proof of Reserves report myself?
- 03Does Proof of Reserves mean I can withdraw unconditionally at any time?
- 04What does the Proof of Reserves page show, and what reporting point do the figures represent?
- 05Where can I find the terms and risk disclosures?
Customer Service & Ticket
- 01Can I upload screenshots?
- 02Where can I view replies from customer service?
- 03Is my conversation still there after I close the window or refresh the page?
- 04After being transferred to an agent, is my earlier conversation with AI Support still there?
- 05What's the difference between AI Chat and submitting a ticket?
Need More Help?
Chat Support
OnlineIf you have any questions, feel free to contact us. Chat support is available 24/7
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